Terms & Conditions

About Us

The Cotton Bunting Company is a trading name of Little Eskimo Limited, registered in England & Wales, company number 5594565. Our trading address is Unit 2, House 2, Lynderswood Farm, Lynderswood Lane, BRAINTREE. CM77 8JY. Our registered office is 3 Warners Mill, Silks Way, Braintree, Essex CM7 3GB. Our VAT registration number is 870 8973 75.

General
The Terms & Conditions below set out the respective obligations of Little Eskimo Limited trading as The Cotton Bunting Company ("us") and the customer ("you") when you place an order with us. Our website and these Terms and Conditions have been designed for use within the United Kingdom and under UK law. By placing an order you are agreeing to accept these Terms & Conditions. Your statutory rights are not affected either by this statement or by any of the Terms & Conditions below.

Liability
Little Eskimo Limited's total liability for any claim howsoever arising shall not exceed the price of the goods supplied by us to you, together with any postage costs incurred. Little Eskimo Limited shall not be liable for any indirect special or consequential loss whether this arises from a breach of duty in contract or in any other way. Little Eskimo Limited will not be responsible nor liable for your use of any other websites which you may access via links within this website. The inclusion of any such links does not constitute an endorsement by us.

Little Eskimo Limited does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.

Product Descriptions & Images
Every care has been taken to describe and portray items accurately using current technology, but slight variations in actual products may occur.

Copyright
All photographs used on our website are created by us or our suppliers. As such, they are protected by copyright which restricts any third party reproduction without prior written permission.

Making A Purchase

Your Order
A contract between you and us for the sale of our products will only exist once your order has been accepted processed and despatched (by which point your credit/debit card will be charged for the value of the goods despatched). You receiving an email confirmation from us acknowledging that we have received your order will not constitute our acceptance of that order and therefore at that point a contract will not exist between us.

Delivery

Standard Delivery orders are usually despatched within 1 working day to arrive with customers within 6 working days of placing their order. A signature may be required on delivery.

Our Standard Delivery charge is £2.95 per order.

First Class Delivery orders are usually despatched within 1 working day to arrive with customers within 3 working days of placing their order. A signature may be required on delivery.

Our First Class Delivery charge is £3.95 per order.

Express Delivery orders are usually despatched the same working day (if the order was placed before 1pm) or the next working day, to arrive with customers the following working day. We will use either Royal Mail Special Delivery or a Courier Company, and a signature will be required on delivery.

Our Express Delivery charge is £7.95 per order.

Our Saturday Express Delivery charge is £14.95 per order.

EU Deliveries

Delivery charges are calculated according to value and or weight of your order, and will be shown during checkout but before payment details are entered.

Non EU Deliveries (inc Channel Islands)

Delivery charges are calculated according to value and or weight of your order, and will be shown during checkout but before payment details are entered. Please note that you may be liable for any locally charged import taxes and/or duties that maybe charged in your country.

Delivery Schedule

Delivery times stated are estimates only and delivery timing is not the essence of the contract between us and you. We will always endeavour to despatch orders on the working day that the order is placed, or the next day, but this is not always possible.

Back Orders

If an item in your order happens to be out of stock we will contact you with the best information we have on when it will arrive. Naturally you have the option of waiting a little longer or cancelling your order.

Tax Charges

All our prices include VAT at the prevailing rate where applicable.

Credit Card Security

We accept Mastercard, Visa and Switch/Maestro.

Your online purchases from The Cotton Bunting Company take place in a safe environment, using the latest security systems and technology to protect all of our customers.

Cards are processed through Actinic Payments powered by Credit Call, at the time of ordering. Credit Call are one of the UK's leading payment service providers, with a firewall specification that is recognised by all the major UK banks. Actinic Payments meets all UK banking security standards, including PCI DSS, which is the requirement for all UK businesses to accept credit card payments and debit card payments. Your credit card information is encrypted using 128-bit encryption to ensure that your transactions with us are private and protected, and cannot be viewed by anyone else as they travel over the internet.

We only accept orders from web browsers allowing communication through Secure Soccet Layer (SSL) technology - so you can't place an order with The Cotton Bunting Company through an unsecure connection by mistake.

Guarantee

If you don't love our bunting as much as we do we will give you your money back!

We are so confident about the quality of our bunting that we offer a simple replacement or refund guarantee. If you are not completely satisifed with anything you buy from us, for whatever reason, simply return it within 60 days of receipt replace the item(s) in question or give you a refund if you prefer. See 'Returns Policy' below for full details.

Reaching Us

If you need to contact us for any reason use one of the four following methods:

Email: customerservices@cottonbunting.co.uk

Call our Customer Services department on 01245 363310

Write to us at The Cotton Bunting Company, Unit 2, House 2, Lynderswood Farm, Lynderswood Lane, BRAINTREE. CM77 7JT

Privacy Policy

We use your infomation to process your order, provide you with information about The Cotton Bunting Company and analyse customer purchasing. You can tell us not to send you information about The Cotton Bunting Company at any time.

We sometimes make our mailing list (name and postal address) available to organisations if we think their products or services may be of interest to you (unless you have told us not to when ordering or at any time after). We do not make your email address or telephone number available to any other company. Little Eskimo Limited (The Cotton Bunting Company's parent company) is fully registered under the Data Protection Act 1998.

Cookies are small text files that our website will send to your computer. They allow our site to keep track of the contents of your shopping cart and store your details if you select the 'Remember Me' Option. They can't read information saved on your drive and are not computer programmes. Without using cookies our website will not function properly and you will not be able to order. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place an online order with The Cotton Bunting Company and will need to phone us to order.

Returns Policy

We encourage you to return any item with which you are not perfectly happy, or which is not as you expected, or if you have simply changed your mind about it. You have a statutory right to do this within 7 days but we extend this right to 60 days from receipt of items.

You may cancel your order (once accepted by us) for a full refund up to the point of despatch.

After despatch, returning any item will be taken as notice of cancellation of your order (or relevant part of your order). On receipt of the returned goods, we will provide you with a full refund of the amount paid for the goods (but not the delivery and/or postage) or, if you prefer, an exchange for the same or alternative products to the same value. You must, however, return the goods to us unused, unwashed and in their original packaging in order to receive a full refund or exchange. When returning goods on which you have received a discount or offer, that discount or offer will no longer apply if you fall below the discount or offer threshold and the refund will be adjusted accordingly.

You are responsible for arranging returns and we suggest you use Royal Mail's recorded delivery service via your local Post Office, always retaining a proof of postage. We cannot accept responsibility for parcels lost in transit. We will only refund or provide an exchange for the costs of postage where the item returned is faulty.